Shipping & Returns
Your Partner in
Flying Success
Shipping & Returns
What is Aviation Laboratories's Privacy Poilcy?
We believe in customer privacy. We will not resell or distribute any customer data, including information that may be collected as a natural by-product of your visit. Go to Private Policy for more information regarding Aviation Laboratories’ Private Policy.
Shipping Information
The shipping label says USPS, however I thought I was shipping via FedEx. Which tracking number do I record for shipping via FedEx?
Metal Check Test kits shipped via our new Shipping Program can be shipped via FedEx/Smart Post or USPS. Both have partnered to offer our customers the convenience of USPS many drop-point locations and the power and speed of FedEx’s network. It is this powerful combination that enables Aviation Laboratories to ensure faster turnaround of your analysis results.
If shipping via USPS drop box or center, record the first tracking number beginning with 420 56950 91. Only the last 20 digits are required for tracking your shipment, as these digits are unique to your shipment. If shipping via FedEx drop box, pick up service or center, record the second tracking number beginning with 9611918 3106815. Only the last 15 digits are required for tracking your shipment, as these digits are unique to your shipment.
What is Smart Post?
SmartPost is a shipping program offered by FedEx, which Aviation Laboratories utilizes in order to provide our customers with a convenient returns method for their Metal Check test kits. It’s a cost-effective, reliable solution that utilizes the strength of the FedEx network and all public access points of the U.S. Postal Service (USPS). In addition, FedEx SmartPost Returns service provides visibility throughout the returns process via FedEx tracking system.
What is Aviation Laboratories's Return Policy?
In the event you are not pleased with your purchase or you receive damaged merchandise or missing parts, we will be more than happy to accept your return.
Please note our following policy regarding returns:
Aviation Laboratories accepts merchandise/product returns within 30 days after shipment for a full refund of the purchase price.
All “returns” must be authorized, unopened, unused, require a RMA# prior to return and are subject to up to 25% re-stocking fee. All original documentation must also be returned to be valid.
Please open and examine all packages upon receipt and notify us as soon as possible of any shipping damage or missing parts. All claims for damage, errors, or shortages in the merchandise delivered must be made within 48 hours from delivery of the merchandise.
Please return all products/merchandise in its original packaging. Used products/merchandise may not be returned.
AVIATION LABORATORIES reserves the right to refuse any return and will return any item that is deemed unacceptable. Absolutely no returns will be accepted after 30 days.
The following additional stipulations apply to all returns:
Shipping fees are not refundable.
Customers are responsible for return shipping charges.
Returned goods may be subject to up to 25% restocking fee.
Please allow up to 72 hours of receipt of your return, for your refund request to be processed. Upon full inspection of your returned merchandise, an automatic credit to your credit card or AvLab account will be applied within 7-10 business days. Please note some credit card companies may take an additional 2-10 business days for credit to apply.